Frequently Asked Questions
General
What is Own At Cheap?
Own At Cheap is a small, family-run Indian business offering affordable, problem-solving products for everyday needs across India.
Where is your business located?
We are based in Jhunjhunu, Rajasthan, India, and ship orders across the country.
Do I need an account to place an order?
No, you can place an order as a guest. Creating an account is optional.
Are the products shown on the website genuine?
Yes. We carefully select and list products to ensure quality and value for money.
Shipping & Delivery
Do you ship all over India?
Yes, we provide Pan-India shipping.
How long does delivery take?
Orders are usually delivered within 5–7 business days after order placement.
Is free shipping available?
Yes, free shipping is available on orders above ₹500.
How can I track my order?
Once your order is shipped, tracking details are sent via email and SMS. You can also track it on our website’s tracking page.
Payment Related FAQs
What payment methods do you accept?
We accept UPI, debit/credit cards, net banking, wallets, and Cash on Delivery (COD).
Is Cash on Delivery (COD) available?
Yes, COD is available. COD orders require verification via call before shipment.
Is online payment safe?
Yes. All online payments are processed securely through trusted payment gateways.
Return & Refund
What is your return policy?
You can request a return within 7 days of delivery, provided the product is unused, in original packaging, and supported by a mandatory unboxing video.
Are there any return charges?
Yes, a fixed return shipping fee of ₹100 is charged and paid by the customer.
When will I receive my refund?
Refunds are processed within 8–15 business days after return approval and inspection. Refunds are sent to the original payment method or bank account for COD orders.